Experience and Key skills

1. Extensive experience in Process Reviews & Internal Audit in the area of Customer Service, Sales & Distribution, Collections, Marketing, Regulatory & Compliance, Procurement & Inventory Management, Human Resource and Operations.
Proficiency in Process Consulting, Re-engineering & transformation in the area of Customer Service and Sales & Distribution
2.Proven accomplishment in Program Management of 40+ team members and internal stakeholders Development of Standard operating procedures/ process designs along with KPIs by reviewing as-is process, performing map-gap analysis, benchmarking & recommending strategic and operational changes for to-be process Supporting Change Management at client
3. Preparation of consultation/ white paper
4. Proficiency in MS Office and process modeling on ARIS
5. Excellent communication and presentation skills in English, operating at C-Suite level forums
Proven record of client/ stakeholder management, team/ people management, a quick adaptation of different cultural and work environment & high quality delivery & support

Solution Expertise

i. Internal Audit & Process Reviews
ii. Process Re- Engineering & Transformation
iii. Development of SOPs/Process Manuals
iv. PMO (Oversight & Governance)

Industry Domain

i.Telecommunications
ii.Others Waste 2 Energy, Agriculture, IT